Frequently Asked Questions
Returns/Exchanges
A: Due to the impact of COVID 19 and delays, please allow up to 10 business days for our staff to process the transaction.
A: Please ensure all packaging remains intact with the shoes. Please contact a representative to request a refund and further instructions will be given out. Please not, shipping charges are NOT covered.
A: All shoes must be unworn, and eligible for a return/exchange 15 days within purchase. *All sale items are FINAL SALE*
Shipping & Delivery
A: Please allow up to 2-5 business days for your shoe to be delivered within Canada.
Orders
A: If the order hasn’t been processed in our warehouse, yes. Once the order has already been processed, it is no longer our responsibility to change the order. The customer will have to make a new order.
A: Please refer to out sizing chart
A: Sometimes, human error is unavoidable. Under these circumstances, please submit a request for an exchange with proof of purchase.
A: We replenish our stock every season, please stay tuned and sign up for our newsletter for the latest updates! (insert link)
A: We provide discounted items throughout our store inventory. Please tune in to our newsletter for potential discount codes!
A: No.
Payments
A: We accept Mastercard, Visa, and AMEX.